City Direct accepts passengers with assistance dogs, elderly customers, pregnant women, young children and people accompanying them and customers with heavy or cumbersome baggage. Assistance dogs must wear a harness or a jacket so that the driver is aware that they are an assistance dog. There is no limit to the amount of assistance dogs a driver can allow on board, as long as there is space. It is important that the assistance dog does not block the aisle or seats.

The Kilkenny City buses are low floor and accessible for wheelchairs and have one designated wheelchair space.

All the buses have ramps positioned at the front doors. When boarding and leaving the bus, please wait until the ramp is fully deployed and resting on the pavement before attempting to get on or off the bus. When on the bus all wheelchairs must be positioned in the designated wheelchair space with their brakes on.

Please be advised that if you use a mobility scooter you will need a permit. This is to ensure that the scooter is passed as safe to travel and because not all mobility scooters can be accommodated due to their size. To enquire about a permit, please contact City Direct customer care team.